OUR SCOPE
These Standard Terms apply to the supply of all products and services by Get Leads AU, unless we otherwise agree in writing.
WEB DESIGN AGENCY
We accept orders and instructions only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.
MARKETING QUOTATIONS AND COSTS
Our quotes are valid for 30 days. Any advance payments are due immediately, with the remainder due within 21 days (for advertising) or on project completion for any other work. Our costs include GST and any outside costs incurred (for example: travel, photography, stock imagery, delivery and couriers).
Our hourly rate is $160 per/hr + GST. Any work outside an agreed list of deliverables, in the absence of a quote or due to author’s changes is charged at this rate.
We will provide you with estimated timescale for progress and completion of work and will use reasonable endeavors to meet those timescales (as long as you perform your obligations promptly). Any quoted dates or times are our best estimates only and we cannot guarantee that they will be met.
WEBSITE OWNERSHIP
Final payment of a website is due on completion of the site. Once this payment is cleared, the ownership of the site is transferred over to the client. On request Get Leads AU will supply the client with one copy of the current site directory on appropriate storage media. Additional requests may incur a fee.
If you’re comparing website agencies please check this as sometimes designers wish to pursue “creative licensing”. I believe if this is not made plain to a customer then it should be illegal. You pay for a website, you should own everything to do with that website.
WEBSITE COMPATIBILITY
We try to ensure that any websites we produce will function correctly on the server they are initially installed on and that they will function correctly when viewed with the latest versions of Microsoft Internet Explorer, Google Chrome, Safari and Mozilla Firefox at the time of website completion. These browsers are tested on Mac OS and PC operating systems. Where specified and on request, websites may be mobile compatible as well. Due to the large number of possible computer hardware, operating system, browsing software and future technology upgrades outside of our control, we cannot guarantee our websites will function correctly in all browsers. Specific compatibility needs should be raised by the client prior to site commencement and may incur additional charges.
WEB DESIGN CUSTOMER SERVICES
If you are unhappy with any aspect of our service, please contact us on 1800 316 798 or contact us at hello@getleads.au. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.
NON- COMPLETION OF SERVICES
Where you instruct us to undertake any service, you will be responsible for our costs in providing that service whether or not it proceeds to its conclusion.
COPYRIGHT AND PUBLICATION
We accept material for printing and/or publication on the basis that those submitting the material are responsible for ensuring it is free from defamatory matter and does not infringe copyright or any other third party rights, and that those instructing us indemnify us accordingly.
USE OF THIRD PARTY CONTRACTORS
Where possible, Get Leads staff will be solely responsible for the supply and development of our products and services. We may however, as your agent, directly or through an intermediary ask another contractor (“Third Party Contractor”) to carry out some or all of any work that you instruct us to carry out for you. We shall pay the charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will take all reasonable care in selecting and instructing a Third Party Contractor. However, we have limited control over the activities of a Third Party Contractor and therefore accept no responsibility for the services provided to you by that Third Party Contractor. Where any errors or omissions appear in the contractor’s work, Get Leads staff will go to reasonable lengths to ensure that you have been provided the product and/or service you have paid for.
ADEQUACY OF INSTRUCTIONS
We provide services only on the basis that those instructing us give us all proper, necessary and timely instructions, authority and information (including the execution of all documents required) to enable us to undertake lawfully and effectively the business instructed, and that those instructing us indemnify us accordingly.
THIRD PARTY RELIANCE
Our services are provided solely for the use of our client and that client’s own client on whose behalf the work has been commissioned and shall not be used or relied upon by any other third party.
PAYMENT
We may require cash payment in advance before providing any goods or services. Where we have agreed credit terms for you our invoices are due for payment 14 days from their date. We reserve the right to charge for costs and expenses incurred in recovering late payments.
LIABILITY
We accept no liability for loss or damage (direct, indirect or consequential) including all loss of profit or business arising out of any single claim, event, or series of related claims or events (including claims based on negligence).
PRIVACY POLICY AND DATA PROTECTION
Get Leads will use personal information that we hold about you to provide our services and products to you, and to inform you about our services and products or events which we believe may be of interest to you.
We may only share your information with staff, clients, or other specialist networks with the sole purpose of completing your website or other product/service. In order to provide services to you we may be required to pass your personal information to parties. Where this is the case we will take reasonable steps to ensure the privacy of your information. Except in the situations listed above or as required or allowed by law or other regulation, we will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available) to any third party without your prior consent.
Any personal information that you submit to our website is similarly subject to the terms set out in this privacy policy. By submitting your personal information, you consent to becoming a registered user of our website, and to us using the details that you have provided within the terms set out in this privacy policy. We may use the information to help us understand more about how our site is used by visitors and to enhance our services to you. By submitting your personal information, you give consent for us to contact you from time to time for marketing, advertising and public relations purposes and for as long as necessary for the purposes of fulfilling our obligations to you. We may also periodically send out information updates to registered users of the Get Leads AU website.
We make every effort to ensure the security of our systems. Unfortunately, no data transference or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, we cannot ensure or guarantee the security of the information.
You have the right, by written request and on payment of a small fee, to a copy of any personal data that we hold about you.
DUE DILIGENCE
In certain circumstances we are required by law to collect evidence of identity from our clients. If you fail to supply any due diligence that we request, we will be unable to provide services to you.
USE OF WORK FOR SELF-PROMOTION
We reserve the right to use any work we produce for the purpose of self-promotion.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to these terms and conditions from time to time.
JURISDICTION
Contracts between us will be concluded in the English language and our relationship with you will be governed by Australian law and will be subject to the exclusive jurisdiction of the Australian courts.
